Application Help Center
Everything you need to know about applying for assistance and managing your application
About "The One" Application System
Throughout this help center, you'll see references to "The One." This is our custom-built software platform that manages all application-related processes. It handles account creation, application submission, status tracking, and document management for our ministry.
Application Status Inquiries
Due to the high volume of applications we receive, we are unable to provide additional information about application status beyond what you can see in your online account. Please check your The One account for the most current status updates.
How to Apply for Assistance
Application Process
- 1Navigate to the The One
- 2Click "New Account" to create your account
- 3Sign up with your email and create a password
- 4Sign in to your new account
- 5Complete the application in its entirety
Create your account and begin the application process
Managing Your Application
Update Your Application
- 1Navigate to the The One
- 2Click "Login"
- 3Sign in with your credentials
- 4Click your profile in the top right corner
- 5Update your basic information (phone, email, etc.)
- 6View your current application status
Access your existing application and check status
What to Expect
Here's an overview of our application process and what you can expect once you apply for assistance:
Application Process Overview
- 1Create an account in The One application system
- 2Submit a complete application with all required information
- 3Await our vetting and review process to finish
- 4If approved, attend a required Restore U seminar
- 5Application finalized with a vehicle gift or service on your vehicle
Required Documents
Required documents vary based on your application type. The system will show you exactly what documents are needed for your specific situation.
Commonly Required Documents
- >Valid driver's license or state ID
- >Proof of income (pay stubs, tax returns, etc.)
- >Proof of residence (utility bill, lease agreement, etc.)
- >Vehicle registration (if applicable)
- >Insurance documentation (if applicable)
- >Any other documents specified in your application
Frequently Asked Questions
I can't remember my password
Click the "Forgot Password?" link on the login page. You'll receive a text confirmation which will allow you to reset your password.
Can I save my application and finish later?
Yes, your application is automatically saved as you progress through the sections. You can log out and return later to continue where you left off.
Why was my application denied?
Check the email you received for denial details.
It isn't letting me submit my application
Check the "Submission" section of your application, which should tell you exactly what is missing. If you believe you're having a technical issue, contact our support team.
Technical Support
If you're experiencing technical issues with your application, here are some resources to help resolve common problems.
Common Technical Issues
- >Forgotten password or login issues
- >Unable to upload required documents
- >Technical errors during submission
- >Missing required information
- >Browser compatibility problems
Troubleshooting Steps
- 1Check the "Submission" section for missing information
- 2Verify all required fields are completed
- 3Ensure all documents are properly uploaded
- 4Try using a different web browser
- 5Clear your browser cache and cookies
- 6Contact support if technical issues persist
Browse detailed answers to common application questions
Get help with technical application issues